Every print is made to order just for you, so we can't take returns because you changed your mind. If anything arrives damaged, defective or not what you ordered, we'll reprint it or refund you, and you usually won't need to send it back.
At a glance
| What you bought | Changed your mind | Damaged, defective or wrong | Tell us within |
|---|---|---|---|
| Prints (paper, canvas, metal) | Cancel for free before production starts | Free reprint or full refund | 30 days of delivery |
| Digital photo downloads | Final once downloaded | Replacement file or refund | 30 days of purchase |
| Plugins and software | Refund if it doesn't work for you and we can't fix it | Refund | 14 days of purchase or renewal |
| Appointments and services | See the terms shown when you book | Rescheduled or refunded | Before the appointment |
Shipping
- We ship prints anywhere in the United States, including Alaska and Hawaii. We don't ship outside the U.S. yet.
- Prints are made to order by our professional print lab, usually within 2 to 5 business days, then shipped with tracking by USPS or FedEx. The largest sizes ship by FedEx only.
- Paper prints ship rolled in a tube. Canvas and metal prints ship flat, ready to hang.
- Shipping costs and delivery estimates are shown at checkout. Shipping to Alaska and Hawaii costs more and takes longer.
- Please check your shipping address. If a package comes back because the address was wrong, we'll send it again once the new shipping cost is paid.
Cancelling an order
Email [email protected] with your order number as soon as possible. We can cancel for a full refund until your print goes into production, which is usually within a few hours of ordering. Once a print has been made, it can't be cancelled.
Damaged, defective or wrong prints
- Within 30 days of delivery, email [email protected] with your order number and photos of the print and its packaging.
- We'll send a free replacement or give you a full refund, whichever you prefer.
- If we need the item back, we'll pay for the return shipping.
Lost packages
If tracking shows no progress for 10 business days, or a package is marked delivered but you can't find it, contact us. We'll work with the carrier and send a replacement if it can't be found.
Digital photo downloads
A download can't be returned, so sales are final once you've downloaded the file. If a file is damaged, the wrong image or not the resolution described, tell us within 30 days and we'll replace it or refund you.
Plugins and software
If a plugin doesn't work on your site and our support can't fix it, we'll refund you in full within 14 days of purchase. The same applies to automatic renewals, within 14 days of the renewal charge. When we refund a license, its key is deactivated.
Customers in the EU and UK
- You normally have the right to cancel an online purchase within 14 days, but made-to-order prints are exempt because they are made for you.
- For downloads and software, you'll be asked at checkout to agree that delivery starts right away and that you lose the 14-day cancellation right once the download begins.
- Your legal rights for faulty goods are not affected.
How refunds are paid
Refunds go back to your original payment method within 5 to 10 business days after we approve them. Your bank may take a few more days to show the credit.
Questions
Email [email protected] or call (424) 209-8199. We usually reply within one business day.
Questions about this policy? Email [email protected] or send us a message.